Business Support Engineer at Meta

Requirements

Proven experience as a Support Engineer, Service Engineer, or similar
Bachelor's degree in Computer Science, Engineering, or related technical field experience
Experience developing, deploying and operating software in public cloud infrastructure
Experience in API development on cloud-based infrastructures
Proficiency in full-stack development with experience in web stack, SOAP, and REST-API technologies
Experience in communicating with technical and business audiences and creating technical documentation
Solid understanding of IT infrastructures and network protocols on different layers
Experience assessing, analyzing, and resolving operational issues using data
Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment

Partners with Meta’s Business Partners & Clients to help deploy Meta Products at scale
Provide integration support through Cloud Based APIs, Financial Technology & Telecommunications Integrations
Manage technical relationships with Meta partners, providing technical support and handling service outages
Become an expert in one of our business products and troubleshoot deployment issues
Provide continuous proactive and reactive technical support through a scaled ticketing system
Troubleshoot partners’ technical issues in real-time and work with internal technical teams

Experience in configuration and maintenance of applications such as web servers, load balancers, and databases
Proficiency in PHP/Hack and JavaScript/React
Understanding of Messaging Operations and related technologies
Experience in payment processing and/or banking industry

Opportunity to work with a global team of Business Support Engineers
Specialize in key business areas across Business Messaging, Telecommunications, Fintech, and Advertising
Continuous improvement in products and deployments
24/7 on-call support coverage via rotation schedule
Work on immersive experiences like augmented and virtual reality