Service Engineer II

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, or a related field
• Technical experience in software engineering, network engineering, service engineering, or systems engineering
• Experience with customer-facing tier 3 technical support or within a software development organization
• Proficiency in developing tools and automation in C# to improve operational efficiency

What You'll Be Doing:

• Perform deep technical investigations to solve complex performance issues for Microsoft Advertising customers and partners
• Act to prevent user, partner, and customer quality risk issues through various means
• Contribute to product improvements, file bugs, and help fix them
• Drive root cause analysis and service improvements in partnership with Engineering teams
• Develop case studies and compose service alerts
• Support rollouts of new pilots and features
• Participate in bug bashes and create process documentation
• Conduct data and trend analysis for customer stories

Other Requirements:

• Ability to meet Microsoft, customer, and/or government security screening requirements
• Specialized security screenings, including Microsoft Cloud Background Check

Perks and Benefits:

• Benefits/perks may vary depending on the nature of employment and country of work