Technical Support Engineer - Azure Networking

Requirements

• Must have hands-on multi years experience in technical support, technical consulting experience, or information technology services.
• Strong knowledge and understanding of TCP, IP protocols and OSI model.
• Experience with Infrastructure, Network Administration.
• Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer.
• Fundamental awareness of Private, Hybrid, Public Cloud, OS: Windows and, or Linux, Virtualization of SDN technologies.
• Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP, s, MPLS, BGP, Layer3, Layer2.
• Hands-on experience of Proxy and Firewall.

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Nice to Haves

• English Language: confident in reading, writing and speaking.
• Portuguese OR Spanish Language: fluent in reading, writing and speaking.
• Ability to meet Microsoft, customer and / or government security screening requirements.

Perks and Benefits

• Opportunity to accelerate your career growth and deepen technical proficiency.
• Collaborative work environment with a culture of respect, integrity, and accountability.
• Chance to work with Microsoft's AI technology to help customers resolve issues quickly and securely.