Senior Application Engineer

Requirements:

• 5+ years of experience supporting and leading SaaS applications in organizations with 1,000+ users
• Deep expertise in Google Workspace administration (GAM experience is a plus), Slack, and other collaboration and productivity platforms
• A proven ability to assemble, document, and translate technical requirements for new application onboarding, integrations, and automation initiatives
• Familiarity with API-based integration concepts and platforms
• Experience or familiarity with scripting languages such as Python or PowerShell for automation use cases
• Excellent interpersonal and communication skills with the ability to clearly articulate technical concepts to non-technical audiences
• Strong organizational and project management skills; able to manage multiple priorities and initiatives simultaneously
• A proactive, collaborative approach and a passion for enabling efficient, user-centric systems

What you'll be doing:

• Partner with our business and technical teams to define and document requirements for application integrations and workflow automation
• Translate complex business needs into clear, actionable technical specifications
• Support, maintain, and optimize key enterprise platforms including Google Workspace, Slack, Jira, Confluence, and Zoom
• Assist in the evaluation, deployment, and configuration of SaaS tools to ensure alignment with business objectives and security standards
• Coordinate with development and operations teams to ensure integrations and tools are built, tested, and deployed effectively
• Monitor application health and user feedback to identify and drive improvements
• Contribute to internal knowledge bases and documentation to support scalable operations
• Stay ahead of industry trends and new technologies, and make informed recommendations for adoption and innovation
• Work independently in a fast-paced, remote-friendly environment, while collaborating closely with cross-functional teams
• Be challenged with identifying and presenting innovative ideas and proof of concepts that align with customer needs and Mozilla’s engineering standards

Perks and Benefits:

• Generous performance-based bonus plans to all regular employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)