Requirements:

Bachelor’s or Master’s degree in Computer Science or equivalent discipline
5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
Excellent writing and communication skills in English with attention to detail
Ability to work in a highly collaborative environment across global teams
Strong knowledge of at least one major RDBMS
In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions
Proven experience with query lifecycle, profiles, and execution/explain plans
Demonstrated ability to analyze and tune query performance and provide detailed recommendations for performance improvement
Advanced skills in interpreting SQL queries and execution workflow logic
Proven ability with rewriting joins for optimization while maintaining logical consistency
Proficiency with JSON, XML, and other semi-structured data formats
Experience with querying and transforming semi-structured data

Nice to Have:

Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases
Database migration and ETL experience
Ability to monitor and optimize cloud spending using cost management tools and strategies

Drive technical solutions to complex problems providing in-depth analysis and guidance to Snowflake customers and partners using email, web, and phone
Adhere to response and resolution SLAs and escalation processes to ensure fast issue resolution
Demonstrate good problem-solving skills and be process-oriented
Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
Document known solutions to the internal and external knowledge base
Report well-documented bugs and feature requests from customer submissions
Partner with engineering teams to prioritize and resolve customer requests
Participate in a variety of Support initiatives
Provide support coverage during holidays and weekends based on business needs