Security Analyst, Customer Security

Responsibilities

• Proactively work with all teams that handle abuse to define a decision matrix on when to suspend an account, product, or have a discussion with the customer.
• Collaborate with all the teams that handle abuse to define which teams handle what type of abuse and ensure communications between these teams is excellent.
• Develop automation with 'human in the loop' processes to provide a risk score to each abuse compliant and then appropriately action.
• Manage the abuse process consistently looking for improvements based on feedback and process metrics.
• Work with Product Managers on authentication and authorization strategies that minimize friction but still increase the Customer's security on our platform and products.
• Track, document, and report abuse metrics.
• Define, collect, and analyze security KPIs and KRIs for the Customer security organization.
• Mentor and support more junior team members

Qualifications

• Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience).
• 4+ years of experience in cybersecurity, with a passion for our customers.
• Strong knowledge of Linux operating systems and cloud platforms (AWS & GCP).
• Experience with tools automation tools for automating intake complaints and concerns from customers.
• Familiarity with frameworks such as NIST, CIS, ISO 27001.
• Strong analytical, communication, and project management skills.
• Excellent communication skills and very well versed in working and collaborating with stakeholders across organizational boundaries.
• Knowledge of software development, design and at least one of the following languages: Java, Python, Node, Go.
• Nice to have: experience with Domain or website abuse processes.

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
• Life and Income Protection
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral