IT Support Engineer

Requirements

• Experience as part of an IT team is beneficial
• Experience with troubleshooting software and hardware of OS X machines
• Familiarity with administration and support of business applications such as Google GSuite, Atlassian, Dropbox, Microsoft Office, Slack, Okta, Atlassian
• Basic understanding of VPN and VoIP setup/troubleshooting
• Familiarity with troubleshooting LAN and wireless networks
• Basic understanding of information security best practices
• Experience with fleet management (JAMF) systems and basic system imaging and/or package management (Homebrew, Autopackage, etc.)
• Experience producing webcast ready AV control rooms for large presentation spaces

What You'll Be Doing

• Provide high-quality support to Squarespace staff in various technical areas
• Assist with phone, video, and/or video conferencing equipment
• Help run and update local video conferencing solutions
• Assist in onboarding new hires by provisioning computers and accounts
• Manage assets for the Dublin office
• Provide administration and support for common business applications
• Troubleshoot software and hardware issues for OS X machines

Nice to Haves

• Experience within a remote team
• Basic understanding of information security best practices

Perks and Benefits

• Health insurance with 100% covered premiums for you and your family
• Life and income protection
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• Maternity and paternity leave
• Education reimbursement
• Employee donation match to community organizations
• Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks in Dublin