Backend Engineer, Customer Service Platform

Requirements

• 2+ years of experience in backend development, preferably in large-scale distributed systems.
• Proficiency in Java programming language
• Experience with designing and developing RESTful and gRPC APIs.
• Hands-on experience with databases (SQL and NoSQL) and data modeling for scalable applications.
• Familiarity with Google cloud platform.
• Strong problem-solving skills with a proactive mindset in troubleshooting and debugging production systems.

What You'll Be Doing

• Design, develop, and maintain backend services that support customer service operations, ensuring high availability, scalability, and performance.
• Work with integration of 3rd party vendors and define good system boundaries.
• Implement and optimize APIs that provide customer support data to internal stakeholders, including advisors, chatbots, and analytics platforms.
• Build and enhance the Conversation SDK, which powers ~65% of customer support interactions. While primarily a backend-focused platform, it also includes a small frontend component to enable seamless chat experiences for users and advisors.
• Maintain and improve compliance-critical systems.
• Work with data pipelines.
• Collaborate closely with cross-functional teams, including frontend engineers, data engineers, and product managers, to drive end-to-end feature development.
• Write high-quality, maintainable, and well-tested code that meets business and technical requirements.
• Ensure system reliability by participating in an on-call rotation and proactively addressing production incidents.

Perks and Benefits

• Extensive learning opportunities, through our dedicated team, GreenHouse.
• Flexible share incentives letting you choose how you share in our success.
• Global parental leave, six months off - fully paid - for all new parents.
• All The Feels, our employee assistance program and self-care hub.
• Flexible public holidays, swap days off according to your values and beliefs.