AI & Innovation Lead, Operations

Requirements

• Strong operational judgement
• Enough technical depth to have credibility with engineers and technical partners
• Deep curiosity in AI and adjacent technology
• The ability to turn ideas into outcomes
• Strong executive presence
• A practical, creative, solution-oriented mindset
• Long-term thinking
• Strong cross-functional instincts

What you'll be doing

• Set the AI and innovation direction for Operations, with a clear view of what will create the most meaningful step change in customer experience, productivity, quality, and scalability
• Work with the domains to identify and prioritize the use cases that matter most, based on business value, feasibility, and readiness
• Lead the central Ops innovation model, including the structure, ways of working, and foundations needed for domain-led re-engineering to succeed
• Lead a small team of Forward Deployed AI specialists to turn ideas into real, scalable solutions
• Build credibility for AI across Ops through clear thinking, practical examples, and a strong view of where the real value is and where the risks are
• Stay current on the AI landscape, emerging patterns, and market developments, and translate that into practical implications for how Ops should evolve
• Work with central business enablement and capability teams so that new capabilities landing across the company are connected to Ops needs, and the right upskilling happens as use cases scale
• Represent Operations in central engineering, making sure that Ops priorities are well understood, well framed, and well supported
• Track progress and value delivered, and keep the focus on outcomes rather than activity

Perks and Benefits

• Unique approach to Diversity, Equity, and Inclusion
• Smooth and enjoyable candidate experience