Senior Engineering Program Manager - Global SRE

Requirements

• 5+ years of Technical Program/Project Management experience in a dynamic, fast-paced, global infrastructure or SRE environment.
• Demonstrated ability to bring structure to ambiguous, fast-moving, multi-team environments; organizing chaos without over-engineering process (resourceful problem-solving).
• Self-motivated, independent, and proactive; able to operate with minimal oversight and make sound real-time judgment calls.
• Excellent problem-solving, analytical, and critical-thinking skills; able to quickly triage, prioritize, and lead cross-functional teams under pressure.
• Willingness and ability to work evening hours to maximize real-time overlap with California-based teams.

Nice to Haves

• 10+ years of Technical Program Management experience, ideally spanning global internet services, large-scale international user bases, and responsibility for rapid-response operations.
• Experience partnering directly with or effectively acting as an extension of an SRE manager/lead — operating with their judgment and authority when they're unavailable.
• Familiarity with AI/ML, search, or knowledge platform infrastructure at scale.
• Proven track record of raising team maturity improving processes, driving tooling adoption, and establishing operational consistency across newly formed or still-developing teams.
• Strong technical/infrastructure background; bonus points for past hands-on engineering experience.

What You'll Be Doing

• Helping strengthen operational excellence by identifying and closing gaps in processes, tooling, planning, and execution across a complex, matrixed SRE environment.
• Bringing structure and clarity to ambiguous, fast-moving inputs, including incidents, planning cycles, capacity forecasts, migrations, and leadership priorities.
• Engaging deeply in the technical and operational details, personally driving high-impact infrastructure and platform programs from planning through delivery.
• Evaluating existing workflows and recommending improvements that increase efficiency, consistency, accuracy, and scalability across the organization.
• Using collaboration channels as an operational signal, surfacing risks and dependencies, escalating critical issues, and ensuring teams and leaders remain aligned and informed.

Perks and Benefits

• BS/MS in EE/CS/CE or a relevant field, or equivalent practical experience.
• Strong customer-service orientation; able to prioritize and manage multiple simultaneous requirements while pushing back when needed to protect alignment with priorities.
• Outstanding written and verbal communication skills, with genuine fluency operating through Slack, docs, and async channels across time zones.
• Experience in large-scale, global infrastructure environments.
• Direct, hands-on experience leading or heavily supporting infrastructure migrations or major operational cutovers.