Staff Backend Engineer

Requirements

• You have experience of thriving in an environment that has a fast customer-feedback cycle and having empathy for the end-user
• You have a data-driven mindset with comfort around ML evaluation methodology - you know how to measure whether an AI system is actually working
• You have a drive for leading initiatives and features till the end, even if the last mile is the hardest
• You have strong system design skills, particularly in distributed systems, event-driven architectures, and high-throughput data pipelines
• You have hands-on experience with LLM-based pipelines or agentic AI patterns (tool use, routing, state machines, multi-agent coordination)
• You possess a solid understanding of algorithms and data structures

What You'll Be Doing

• Define and evolve the technical vision for next-generation conversational assistants, setting architecture and long-term direction across multiple teams and partner orgs
• Drive adoption of scalable patterns for agentic AI systems, including orchestration, memory, tool use, and multi-channel consistency
• Design and productionize GenAI-powered customer support systems, covering agent frameworks, tooling, guardrails, observability, and backend services
• Build reusable platform capabilities that enable teams to develop, deploy, and iterate on conversational experiences reliably
• Cross-org technical leadership and alignment: Identify ecosystem gaps and define interfaces, standards, and integration patterns across teams. Lead cross-functional alignment and execution, influencing roadmaps and driving consensus on platform direction

Nice to Haves

• Experience is great, but what we really look for is drive, intelligence, and integrity. Even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above

Perks and Benefits

• Play a direct role in shaping the future of mobility
• Impact millions of customers and partners in 600+ cities across 50+ countries
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Get a rewarding salary and stock option package that lets you focus on doing your best work
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork
• Take care of your physical and mental health with our wellness perks