Senior Engineer, Operational Excellence

Requirements

• Deep understanding of observability tooling — we use Datadog (metrics, APM, logs, dashboards)
• Proven experience reducing MTTD, MTTR, and change failure rate; DORA metrics are not just acronyms to you
• Strong coding skills in Java; comfortable reading and contributing in Go across infrastructure contexts; enough frontend context to collaborate with React / Vue teams
• Experience with Kubernetes, AWS, and service mesh technologies (Istio/Envoy)
• Solid understanding of distributed systems, networking, and container technology
• Hands-on experience with CI/CD, automated testing strategies, and build systems
• Ability to influence engineers and teams without direct authority — you raise standards by coaching, not dictating
• Excellent written and verbal communication skills in English
• Positive, proactive team player who is passionate about operational excellence and helps others deliver

Nice to Haves

• You have led company-wide initiatives to measurably improve DORA metrics — specifically MTTD, MTTR, and change failure rate
• Identified systemic gaps in automated testing and driven improvements that led to meaningful reductions in change failure rate and production incidents
• You have embedded operational excellence practices into the culture of product engineering teams, not just platform teams
• You have driven meaningful cost-reduction outcomes through architectural or operational improvements

What You'll Be Doing

• Drive down incident frequency, MTTD and MTTR
• Lead post-incident reviews and translate learnings into systemic improvements
• Build tooling and runbooks that enable teams to diagnose and resolve production issues faster
• Champion a culture of blameless incident handling and continuous improvement
• Participate in the infrastructure on-call rotation

Perks and Benefits

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in-office collaboration (Mon, Tue, Thur) and two days of optional at home focus time
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits