Requirements

Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics
Experience building a SaaS product with real-world usage. Bonus points for former founders or early startup engineers
You’re interested in AI/ML and enjoy quickly building a strong understanding of novel problems, capabilities, and architectures — including the trade-offs and limitations involved
You bring strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom
You’re a strong coder. You have deep knowledge of at least one high-level programming language (for example, JavaScript, Python, Ruby, etc.). It doesn’t need to be a language we use today — great people are effective learners and are quick to pick up new tools or introduce better ways of working
You’re able to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes
You’re proficient in using and writing REST APIs to integrate systems effectively
You’re a strong communicator who can comfortably discuss the same topics with engineers and non-technical audiences, adapting depth and detail as needed
You’re willing to travel and work on-site with customers to build strong relationships and develop a deep understanding of their needs

What Will I Be Doing?

Drive adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations
Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide the insight needed to achieve outstanding results with Fin
Work hands-on with customers’ technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback
Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements to help the team scale and grow

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed