Principal Engineer, Web Platform – Team Web

Requirements

• 12+ years of software engineering experience
• Experience in a high-scale growth-focused web environment
• A track record of technical leadership and influencing technical direction across multiple teams or departments
• Deep familiarity with modern web stacks and infrastructure
• Strong understanding of data infrastructure, including event instrumentation, and analytics tooling
• Comfortable working in and supporting full-stack codebases
• Experience operating in continuous delivery environments
• Exceptional communication skills and a history of collaborating with cross-functional teams
• A mentorship mindset

What You'll Be Doing

• Own and evolve the architecture of Intercom’s web stack
• Define the long-term technical strategy for the web team
• Collaborate closely with various stakeholders
• Lead and influence the design and implementation of MarTech systems
• Partner with engineers across different domains
• Mentor and elevate engineers across the team and organization
• Set the standard for technical excellence
• Provide technical leadership and insight to stakeholders
• Contribute hands-on to the codebase

Skills You Need

• Exceptional communication skills and collaboration
• Deep technical expertise and domain knowledge in web systems
• Experience in influencing technical direction and leadership
• Strong familiarity with modern web stacks and infrastructure
• Comfort with full-stack codebases and continuous delivery environments
• Mentorship mindset and ability to raise engineering excellence

Perks and Benefits

• Competitive salary and equity in a fast-growing start-up
• Daily lunch and stocked kitchen
• Regular compensation reviews
• Pension scheme with up to 4% match
• Life assurance, health, and dental insurance
• Flexible paid time off policy
• Paid maternity leave and paternity leave
• Cycle-to-Work Scheme
• Choice of MacBook or Windows laptops for certain roles