Senior Product Engineer - API & Integrations

Requirements

• 5+ years industry experience in a software engineering role
• Deep knowledge of a high-level programming language
• Proficient with standard software engineering methodologies
• Experience collaborating directly with product teams and designers
• Understanding of modern web apps and distributed systems
• Ability to learn quickly and iterate
• Experience modeling data and working with APIs
• Hands-on cloud provider experience (preferably AWS)
• Strong problem-solving skills
• Experience as a technical lead for team level projects

What you'll be doing

• Contribute to all phases of software development
• Collaborate with Product, Design, and Partnerships teams
• Design, develop, and maintain Intercom’s APIs
• Build and enhance strategic integrations
• Implement systems for monitoring
• Lead complex team level projects
• Use the best tools in the industry
• Participate in hiring, mentoring, and career development
• Raise technical standards across Intercom

Nice to haves

• Experience with AI applications
• Previous experience in a customer service-focused role

Perks and Benefits

• Competitive salary and equity
• Daily lunches and stocked kitchen
• Regular compensation reviews
• Pension scheme and life assurance
• Comprehensive health and dental insurance
• Flexible paid time off policy
• Paid maternity and paternity leave
• Cycle-to-Work Scheme
• Choice of MacBook or Windows for certain roles