Senior Director, Engineering

Requirements

• You have deep technical knowledge and a proven track record of building and leading large, high-performing engineering organizations (100+ engineers) that ship world-class products
• You have experience as a senior engineering leader (Director+ level) at a high-growth technology company, ideally in SaaS or enterprise software
• You have stood up or significantly scaled an engineering site or hub before — you understand what it takes to build culture, hire at pace, and establish credibility in a new market
• Leadership and mentorship are core to who you are. You have a track record of developing engineering talent and building organizations where people do career-defining work
• You take ownership of everything in your domain — from strategic direction to operational details — and drive it to a high-quality conclusion
• You thrive in fast-paced, high-ambition environments. You are energized by intensity and urgency, and you bring that energy to your teams
• You have driven significant organization-level improvements to engineering practices, processes, or culture in previous roles
• You are a collaborative, cross-functional leader who partners effectively with Product, Design, and other engineering leaders to deliver customer outcomes
• You are based in or willing to relocate to Berlin, and you are excited about building Intercom's presence in the Berlin tech ecosystem

Nice to Haves

• Experience with AI/ML products or AI-first product development
• Experience in customer support, helpdesk, or conversational AI product spaces
• You're opinionated about the work that you do, and you stand up for something you believe in
• You're humble and honest, you know your strengths, but also your weaknesses. Setting up your environment to optimize for this knowledge comes naturally to you

What You'll Be Doing

• Building and Leading the Berlin R&D Hub
• Driving Strategy and Execution
• Cultivating a High-Performance Culture
• Operating as a Cross-Site Leader

Perks and Benefits

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed.
• Fun events for employees, friends, and family!