Customer Success Engineer - YouTrack

Requirements:

• Have at least three years of customer-facing experience in project management, software development, or a related discipline.
• Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team.
• Have strong interpersonal communication skills, both verbal and written.
• Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
• Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
• Are able to work efficiently and independently in a distributed team.
• Have a proven track record of building and developing relationships in the B2B sphere.

What You'll Be Doing:

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

Nice to Haves:

• German language skills would be a plus, but they are not mandatory.

Perks and Benefits:

• We are an equal opportunity employer. We strive to create an open and inclusive workplace that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
• We process the data provided in your job application in accordance with the Recruitment Privacy Policy.