Senior Advanced Cloud Engineer

Requirements

• Bachelor’s degree in engineering, Computer Science, or related field AND Solid Experience in Software industry experience related to technology OR equivalent experience
• Hands-on demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organization
• Proven experience working on cloud computing technologies
• Extensive experience in an external customer/client-facing role
• Experience with being on-call

Responsibilities

• Technically Oriented
  • Track customer incidents, engage with strategic customers and partners to understand issues
  • Use engineering and support tools to detect trends/patterns of issues
  • Recommend and help develop training/readiness modules
• Customer Solution Lifecycle Management
  • Serve as a connecting point between the product team and customers
  • Handle complex escalations on customer issues
  • Conduct in-depth root cause analysis of issues
• Relationship/Experience Management
  • Act as voice of customers and synthesize product feedback
  • Partner with other teams to prioritize and resolve critical customer issues
  • Collaborate with stakeholders to deliver solutions to strategic customers
  • Embody our culture and values

Nice to Haves

• Experience in Monitoring related technologies like Azure Monitor, Log Analytics, etc.
• Exposure to automation languages (PowerShell, Python, C#, etc.)

Perks and Benefits

• Passion for customers and focus on delivering the right customer experience
• Openness and ability to learn new skills and technologies in a fast-paced environment