Data Center Technician

Requirements

• Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.

Nice to Haves

• Experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

What You'll Be Doing

• Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
• Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
• Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
• Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
• Embodies our culture and values.

Perks and Benefits

• Required to travel between sites, so a valid driver’s license will be required.
• Fluency in conversational English is essential for all business operations and stakeholder communications.