Technical Support Advisor

Requirements

• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
• 3+ years of prior product, customer support and/or technical support experience

Nice to Have

• Technical expertise in one of the following technologies: Microsoft Fabric, Azure Synapse Analytics, Model as a Service (MaaS), Azure Databricks, Azure Cosmos DB, Azure SQL Database, SQL Server on Azure Virtual Machines, Azure SQL Managed Instance

What You'll Be Doing

• Team Readiness & Development: Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
• Case Management (Delivery Excellence): Perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues.
• Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business).
• Supportability Activities: Contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection.
• Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback.

Perks and Benefits

• This position is exclusively onsite at Microsoft’s Bucharest office.