Senior Customer Experience Engineer

Requirements

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND sufficient years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
• Experience in a customer-facing role

Responsibilities

• Handles complex escalations on customer issues often with Customer and Engineering Executive level visibility
• Acts as a voice of customers (VOCs) to inform relevant product groups on product experience
• Identifies patterns of defects or issues across assigned customer portfolio
• Gathers and synthesizes feedback from strategic customers to identify product improvements
• Conducts health checks to optimize customer environment
• Lead and contribute ideas to advance capabilities of Mission Critical for M365
• Perform engineering on-call duties when scheduled

Nice to Haves

• Proven history of customer-obsession
• Certification in Microsoft and/or competing Cloud Technologies strongly preferred
• Certification in AI related programs such as AB-900, AI-900, or similar
• Understanding of and ability to migrate from various third-party platforms to Microsoft 365

Perks and Benefits

• The typical base pay range for this role across Ireland is €77,400.00 - €130,000.00 per year
• Certain roles may be eligible for benefits and other compensation