Technical Support Advisor - Power Apps

Requirements

• Candidate must have hands-on multi-year experience in system development, network operations, software support, IT, consulting, or technical troubleshooting experience
• Prior experience in product support, customer support, and/or technical support experience
• Power Automate Cloud, Power Automate Desktop, CE, CIJ
• Power Apps / Power Automate / MS Flow
• Dynamics 365, Customer Engagement CE

What You'll Be Doing

• Team Readiness & Development: Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs
• Case Management (Delivery Excellence): Perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues
• Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business)
• Supportability Activities: Contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content
• Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback

Perks and Benefits

• Technical Support Advisory IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year
• Certain roles may be eligible for benefits and other compensation
• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled