Software Engineer II- SxG

Requirements

• Bachelor's Degree in Computer Science or a related technical discipline AND technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, TypeScript, or Python; OR equivalent experience.
• Experience designing, developing, testing, or operating software applications or services.
• Understanding of software engineering fundamentals, including data structures, algorithms, APIs, debugging, testing, source control, and software design.
• Experience collaborating with engineers and stakeholders to deliver software features.

Nice to Haves

• Bachelor's Degree in Computer Science or a related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, TypeScript, or Python; OR Master's Degree in Computer Science or a related technical field AND 2+ years technical engineering experience; OR equivalent experience.
• Experience building and operating cloud services, distributed systems, web applications, or high-scale production services.
• Experience with conversational AI, generative AI, machine learning, search, retrieval, knowledge systems, intelligent agents, or model evaluation.
• Experience developing automated testing, evaluation, or regression frameworks for systems with non-deterministic behavior.

What You'll Be Doing

• Works with stakeholders to determine user requirements for product features and customer scenarios.
• Contributes to identifying dependencies and developing design documents for a product, application, service, or platform.
• Designs, develops, tests, deploys, and maintains AI-powered applications and services for consumer support experiences.
• Builds and improves multi-turn conversational experiences, including intent understanding, knowledge retrieval, response generation, workflow orchestration, intelligent routing, and service integrations.
• Develops and maintains automated evaluation, regression, and quality frameworks for AI systems with non-deterministic behavior.
• Writes, debugs, optimizes, and refactors code to improve performance, reliability, maintainability, security, and customer experience.
• Delivers well-defined features and contributes to project plans, release plans, work items, validation, and staged rollout activities.
• Acts as a Designated Responsible Individual or participates in monitoring, live-site support, incident response, troubleshooting, root-cause analysis, and service recovery.
• Uses telemetry, customer signals, experimentation, evaluation results, and operational data to identify quality gaps and improve experiences.
• Collaborates across engineering, product, customer experience, and support teams to manage dependencies and deliver integrated solutions.
• Contributes to code reviews, engineering standards, test automation, documentation, runbooks, and operational guidance.
• Applies responsible AI, privacy, security, accessibility, compliance, and service-readiness requirements throughout the software-development lifecycle.
• Remains current with developments in software engineering and AI and applies relevant technologies to customer and business problems.

Perks and Benefits

• Software Engineering IC3 - The typical base pay range for this role across Ireland is €63,400.00 - €105,700.00 per year.
• Certain roles may be eligible for benefits and other compensation.
• Position open for a minimum of 5 days with applications accepted on an ongoing basis until filled.
• Microsoft is an equal opportunity employer.