Technical Support Engineer - Azure Developer Services

Requirements

• Candidate must have multi-years of hands-on experience either in technical support, technical consulting, or information technology services.
• Experience supporting mission-critical enterprise cloud services and driving resolution of complex customer escalations.
• Strong understanding of distributed systems, microservices, cloud architectures, scalability, resiliency, and high availability.
• Experience with Azure compute, storage, networking, identity, and application hosting platforms.
• Proficiency in performance analysis, debugging, and root cause investigation using logs, traces, dumps, telemetry, and diagnostic data.
• Knowledge of Windows/Linux environments, networking, security, authentication, and infrastructure troubleshooting.
• Experience with observability and monitoring tools, including Azure Monitor, Application Insights, and KQL.
• Proficiency in one or more programming/scripting languages such as C#, .NET, Java, Python, PowerShell, or Azure CLI.
• Experience collaborating with Product Group, Engineering, Customer Success, and Support teams to resolve complex technical issues and improve service supportability.
• Familiarity with AI-assisted troubleshooting, automation, and operational efficiency solutions.

Nice to Haves

• Experience supporting Azure Service Fabric and/or Azure Batch.

What You'll Be Doing

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.

Perks and Benefits

• Technical Support Engineering IC4 - The typical base pay range for this role across Portugal is € 43,300.00 - € 74,300.00 per year.
• Applicants must be citizens of one of the European Union member countries in order to join the Unified Citizen Assured – EU restricted access program.
• Language Qualification: English Language - confident in reading, writing, and speaking.
• Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role.