Technical Support Engineer – On-Premise

About Mistral

• Mission to make AI ubiquitous, open, and aligned with European values
• Teams distributed across France, UK, USA, and Singapore
• Focus on democratizing AI through high-performance, optimized, open-source models

Role Summary

• Technical Support Engineer - On-Premise Infrastructure position in France
• Handle escalated technical issues from on-premise enterprise clients
• Key role in maintaining customer satisfaction and improving support operations

• Technical Support & Incident Management
• Knowledge Sharing & Process Improvement
• Customer-Centric Approach
• Technical Expertise

Who you are

• 3+ years experience in technical support, systems administration, or DevOps
• Hands-on experience with troubleshooting complex technical issues
• Strong written and verbal communication skills in French and English
• Customer-obsessed mindset with a passion for delivering high-quality support

Why Join Mistral AI?

• Directly contribute to enterprise AI deployments
• Opportunities for career advancement
• Work with cutting-edge AI technology
• Join a passionate, diverse, and collaborative team
• Hybrid flexibility work environment with a focus on work-life balance

What we offer

• Competitive cash salary and equity
• Daily lunch vouchers
• Discounted access to gyms and fitness studios
• Monthly contribution to a mobility pass
• Full health insurance for you and your family
• Generous parental leave policy
• Visa sponsorship
• BetterUp coaching on a voluntary basis