Support Engineer

Requirements

• Solid foundation in Windows OS, Active Directory, AV equipment management, and troubleshooting IT issues.
• Operational expertise in VMWare, backup solutions, and basic network troubleshooting.
• Minimum of 5 years in end-user support and enterprise operations.
• Proficient with SCCM, Intune, and user collaboration technologies.

What You'll Be Doing

• User Support Excellence: Serve as primary contact for IT-related requests, incidents, and issues.
• Relationship and Trust Building: Develop strong connections with users and key stakeholders.
• Lifecycle IT Management: Handle complete IT lifecycle for users from onboarding to offboarding.
• Proactive Environment Management: Implement alert systems and analyze trends to prevent IT issues.
• Process Standardization and Self-Service Empowerment: Streamline IT processes and develop self-service resources.
• Security and Compliance Audits: Regularly audit IT environment for compliance.
• Strategic Project Management: Lead projects to enhance IT environment.
• Hardware Management and Office IT Setup: Oversee user-facing hardware and IT setups for office expansions.
• Enterprise IT Solutions: Analyze and recommend solutions for user-facing technologies.

Nice to Haves

• Demonstrated capability in managing user access and familiarity with SCCM.
• Passionate about IT support and customer service with a proactive attitude.
• Exceptional attention to detail, operational excellence, and strong communication skills.

Perks and Benefits

• Performance-based bonus structure and profit pool share.
• Collaboration with professionals from over 50 countries.
• 25 paid vacation days in first year, increasing to 30 from second year onward.
• Training opportunities, health insurance discounts, and paid commuting expenses.
• Extensive office perks including meals, coffee, physio sessions, sports activities, and more.
• Training and continuous learning opportunities, including access to conferences.
• Competitive relocation packages and visa sponsorship for expats.