EUC and AV Specialist

Requirements

• Design, deploy, and support enterprise AV solutions including Cisco collaboration devices
• Integrate AV systems with Microsoft Teams Rooms and Microsoft 365 environments
• Configure and support third-party AV hardware (e.g. Shure, Crestron, Logitech)
• Support Surface Hub and Windows-based MTR systems
• Maintain and standardize AV room configurations across locations
• Provide escalation support for complex AV, conferencing, and collaboration issues
• Engineer and support Windows 10/11 endpoints with a focus on performance, security, and stability
• Administer Microsoft 365, Teams, Intune, and Entra ID for device management and collaboration services
• Manage device provisioning and lifecycle using Autopilot and modern endpoint management practices
• Troubleshoot advanced endpoint, authentication, and collaboration connectivity issues
• Develop automation for endpoint configuration, onboarding, and remediation using PowerShell, Graph API, and Intune
• Implement monitoring and health checks for AV environments and endpoint devices
• Standardize deployment templates for meeting rooms and endpoints to ensure consistency
• Create documentation and runbooks to support operational processes and issue resolution
• Identify recurring issues and implement improvements through automation and root cause analysis
• Support hardware lifecycle management from deployment to decommissioning
• Work with external vendors on AV and endpoint solutions and deployments

Nice to Haves

• Experience supporting and engineering AV solutions, including Cisco collaboration technologies
• Knowledge of Microsoft Teams Rooms (MTR), Microsoft Teams, and Microsoft 365 administration
• Experience with Windows 10/11 endpoint management in enterprise environments
• Proficiency with Microsoft Intune and Entra ID for device and identity management
• Experience with device provisioning using Autopilot
• Strong troubleshooting skills across endpoints, collaboration tools, networking, and authentication
• Experience integrating AV hardware such as audio systems, cameras, and control platforms
• Familiarity with Surface Hub and Windows-based meeting room systems
• Experience with scripting or automation tools such as PowerShell and Microsoft Graph API
• Understanding of monitoring, alerting, and device health reporting
• Ability to document processes and create operational runbooks
• Experience managing hardware lifecycle and working with external vendors

What You'll Be Doing

• Joining the Windows Engineering team to deliver and support workplace technology across global offices

Perks and Benefits

• An equal opportunity employer that values diversity
• Empowerment to work openly and respectfully for collective success
• Initiatives and programs for a healthy work-life balance