Production Support Engineer

Requirements

• 3+ years of experience in Production Support, Trading Support, or Application Support within a trading environment
• Strong understanding of the trade lifecycle and electronic trading workflows
• Experience supporting low-latency or automated trading systems
• Strong Linux knowledge and confidence with command-line tooling
• Exposure to C++ applications and distributed systems environments
• Experience troubleshooting real-time production issues under pressure
• Scripting skills in Python, Bash, or similar
• Strong analytical, problem-solving, and communication skills
• Proactive mindset with strong ownership in fast-paced environments

Nice to Have

• Experience with exchange connectivity and market data systems
• Understanding of networking and performance troubleshooting
• Familiarity with monitoring and observability tools
• Exposure to CI/CD and release management processes
• SQL knowledge and/or experience in algorithmic trading environments

What You'll Be Doing

• Monitoring and supporting real-time trading systems and production infrastructure
• Acting as a first point of contact for production incidents impacting trading activities
• Investigating and resolving issues related to order flow, exchange connectivity, and internal services
• Performing pre-market health checks to ensure trading platform readiness
• Troubleshooting issues across Linux/Windows environments and distributed systems
• Analysing logs, system behaviour, and application performance to identify root causes
• Improving monitoring, operational tooling, and automation
• Supporting production deployments and release activities
• Collaborating closely with developers, researchers, and infrastructure teams
• Participating in a remote on-call rotation

Perks and Benefits

• Equal opportunity employer
• Diversity welcomed as essential to success
• Empowerment of employees for collective success
• Initiatives and programs to enable employees to achieve a healthy work-life balance