Network Operations Engineer

Requirements

• Experience monitoring and resolving incidents across Low Latency LAN, Datacentre LAN, WAN transit, and Internet/cloud connectivity.
• Expert troubleshooting skills of network infrastructure and collaborating with vendor support teams when required to perform deep investigation.
• Oversight and development of monitoring dashboards, responding proactively to alerts with appropriate level of priority. Taking responsibility for continuous improvement of alerting and the overall observability stack.
• Running post incident reviews finding opportunities to improve the availability and reliability of our infrastructure offerings.
• Delivery of BAU changes through automation wherever possible, working with research and other infrastructure engineering teams in a highly collaborative manner.
• Perform trend analysis using various data sources aiming to seek out potential issues, improve correlation and finding capacity concerns.
• Defining SLOs to ensure the high availability of network services and infrastructure.
• Ability to provide considerable support of network automation and associated tooling such as CI/CD pipelines, orchestration, Ansible, Python, GitOps practices, amongst others.
• Be responsible for releasing into production environments by providing high quality reviews of merges and scheduled pushes of changes/features/capabilities.
• Initiative to find opportunities to automate high frequency tasks. Leading the effort to deliver a solution alongside Network Engineering, Infra Automation/DevOps and across functions.
• You will have good knowledge of infrastructure metric collection and visualisation tooling such as Kibana, Splunk, Prometheus and Grafana.
• You will stay informed on industry trends and emerging technologies to ensure our automation and practices remain cutting-edge.
• Clear networking knowledge at Cisco CCNP level either through demonstrable experience, or verifiable qualifications.

Perks and Benefits

• QRT is an equal opportunity employer. We welcome diversity as essential to our success.
• QRT empowers employees to work openly and respectfully to achieve collective success.
• Initiatives and programs are offered to enable employees to achieve a healthy work-life balance.