IT Support Engineer

Requirements

• Fluency in English
• 2+ years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, ticket management via Jira/Atlassian, hardware experience)
• Endpoint devices management and incident management experience
• Vendor management experience (outsourcing)
• Knowledge of best practices in IT administration and system security
• Exceptional organisational and time management skills
• Solid analytical and problem-solving skills
• Good interpersonal and communication skills

Nice to Have

• Experience with technical support for Slack
• Experience working with Jira
• Fluency in Spanish

What You'll Be Doing

• Solving day-to-day IT requests and ensuring tickets are closed within SLAs
• Resolving emergency or unplanned support activities (fixing meeting room hardware, helping employees with urgent laptop issues, etc.)
• Supporting new hires through configuring and provisioning laptops, initial IT setup, solving issues, etc.
• Retrieving exiting employees' hardware, and managing the hardware lifecycle to decommission or reuse it
• Managing any Revolut owned technology, including office and remote hardware
• Identifying improvement opportunities and supporting the Tech Services team with technology or process implementation

Perks and Benefits

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
• We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice.