Trade Flow Support - Trading Infrastructure Support Lead

Requirements

• 5+ years of hands-on experience in Linux/Unix administration (RHEL/CentOS/OEL preferred).
• Strong understanding of CI/CD practices, including observability, orchestration, containerization, automated testing, deployment pipelines, and configuration management.
• 3+ years of experience leading a technology team, ideally in infrastructure support.
• Exceptional verbal, written, and organizational skills.
• Strong customer service orientation and strategic mindset.
• Excellent analytical, prioritization, and problem-solving abilities.
• Working knowledge of storage protocols (NFS, GPFS a plus).
• Experience with infrastructure automation tools (Chef, Puppet, Ansible).
• Solid understanding of networking fundamentals (TCP/IP, multicast, tcpdump, PTP, NTP).
• Ability to thrive in a fast-paced, deadline-driven environment.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• ITIL knowledge is a plus.

What You'll Be Doing

• Manage a 24x5 global support schedule and weekend on-call rotation.
• Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs.
• Collaborate with service teams to build automation, self-service tools, and runbooks. Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies.
• Proactively identify and eliminate inefficiencies across workflows and operations.
• Lead and coordinate technical efforts across the global support team.
• Stay hands-on with troubleshooting and lead major outage recovery efforts to minimize impact.

Perks and Benefits

• The minimum base salary for this role is $100,000 if located in New York.
• This role may be eligible for discretionary bonuses, which could constitute a significant portion of total compensation.
• This role may also be eligible for benefits, such as health, dental, and other wellness plans, as well as 401(k) contributions.
• Successful candidates’ compensation and benefits will be determined in consideration of various factors.