Senior Engineering Program Manager, Customer Engagement - Apple Service

Requirements

• Experience in leading software development projects with a proven track record in the successful delivery of customer engagement focused initiatives
• Naturally accountable and responsible with a clear track record of making a difference in the projects you drive
• Self-starting, self-motivated, focused, and self-sufficient

Nice to Haves

• Extraordinary communication and presentation skills (written and verbal) to all levels of an organization
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
• Experience working within a globally distributed team
• Strong technical proficiency
• Using AI agents fluently in your day-to-day development workflow
• BS/BA Degree and/or MBA preferred

What You'll Be Doing

• Drive and ship large cross-functional customer engagement focused projects and features
• Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation
• Take a role in improving how features are built and executed in the Apple Services organization
• Own overall cross-functional schedules, including Apple Services Product development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems
• Collaborate with Product, Design, Engineering, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Services suite of features