Analyst, Regional Security Operations Center

Requirements

• Operations center experience: Demonstrated capability in a GSOC, ROC, SOC, or comparable 24/7 operations or incident response environment.
• Strong understanding of incident management: Working knowledge of incident triage, escalation protocols, and operational playbooks under pressure.
• Proven ability to communicate and document: Exceptional written and verbal communication skills to deliver clear, structured operational context to leaders and cross-functional partners.
• Foundational analytical capability: Ability to assess information quality, track ongoing global events, and perform consistently with high attention to detail across rotating shifts.
• Technical fluency and schedule flexibility: Comfort working across monitoring dashboards, ticketing systems, and communication platforms, with the flexibility to work rotating shifts as part of a 24/7 global operations model.

Nice to Have

• Basic OSINT familiarity: Experience using open-source tools and publicly available information to validate events and support situational awareness.
• Relevant qualification: Bachelor’s degree or equivalent professional or military experience.

What You'll Be Doing

• Operate the ROC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge.
• Execute Incident Response: Triage incidents and execute standard operating procedures (SOPs) through accurate documentation, coordination, and information validation.
• Apply Analytical Intelligence: Conduct initial fact-finding and source validation to distinguish signal from noise, providing clear operational context to support timely escalation.
• Support Escalation and Handover: Escalate issues exceeding thresholds to management with structured, decision-ready information, and conduct disciplined shift handovers to ensure seamless continuous operations.
• Contribute to Operational Excellence: Participate in drills, retrospectives, and continuous improvement efforts to strengthen ROC readiness and workflows.

Perks and Benefits

• 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners, and riders.
• 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace, and real responsibility.
• 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
• 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.