Principal Technical Writer - Customer Onboarding

Requirements

• 7+ years of relevant experience
• Experience in technical writing or developer-focused roles
• Proven track record in onboarding or user journey design

What You'll Be Doing

• Drive the onboarding content strategy
• Define and execute a cohesive narrative for user learning
• Align Field, Product, and Docs
• Design user-focused flows
• Measure and Iterate

Nice to Haves

• Cross-functional leadership experience
• Deep narrative skills
• Data-driven mindset
• Collaborative spirit
• Customer knowledge of self-service cloud products

Perks and Benefits

• Competitive pay based on work, not previous salary
• Health coverage for you and your family
• Flexible work schedules and locations
• Generous vacation days
• Financial donation matching
• Volunteer hours allowance
• 16 weeks of parental leave