Principal Software Engineer - Customer Journey

Requirements

• Proven experience building and scaling distributed systems used by millions of users.
• Strong architectural instincts with a bias toward quick iteration, simplicity, clarity, and extensibility.
• Experience applying ML or GenAI in real products, with a healthy skepticism for “magic” and a bias toward trust and control.
• A track record of owning and delivering large, and complex cross-team initiatives.
• Comfort operating in ambiguity and turning it into clear plans and working systems.
• A hands-on mindset — you lead by building, not just by guiding.
• Strong product intuition and a focus on delivering real customer value.

What You'll Be Doing

• Build intelligent, AI-powered customer experiences
• Own platform-level architecture
• Be a hands-on, high-leverage builder
• Drive simplicity in complex systems
• Partner across product and engineering
• Raise the bar across the org

Perks and Benefits

• HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human.
• HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. CLEAR ID Verification may be used during the hiring process.
• At HubSpot, bold is the baseline - the culture is grounded in commitments to Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART.