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Software Engineer

Netflix - 1d ago

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Senior Software Engineer

Reddit - 4d ago

Principal Engineer - Go-To-Market

Requirements

  • 8–10 years of experience building high-quality products used to achieve key business objectives.
  • Significant, demonstrated impact that your work has had on the product and/or the teams.
  • Hands-on expert executor with experience guiding and leading small teams.
  • Strong product, data, and technical fundamentals and good systems design skills.
  • Experience in setting technical strategy while remaining practical.
  • Strong understanding of software engineering fundamentals and the full development lifecycle.
  • Experience running critical systems migrations (essential for replacing that "last-gen" toolchain).
  • Fluency with Claude Code, Jules, Codex, and similar AI-powered developer tools.
  • BSc in AI, Computer Science, Data Science, Maths, Statistics, or a related field.

Nice to Haves

  • Built and deployed AI-native products with a strong AI/ML background.
  • Experience running high-availability, high-quality platforms at real scale.
  • Experience building software specifically for Sales, Marketing, or Customer Success.

What You'll Be Doing

  • Mix build and buy approaches to architect the next-generation GTM platform.
  • Replace a sprawling last-gen SaaS software toolchain with sharp, bespoke tooling.
  • Contribute to our technical architecture as we grow, ensuring long-term scalability.
  • Replace manual, heuristic-based processes with custom-built agents.
  • Scale up and scale out solutions incubated by our GTM labs team.
  • Contribute to all phases of software development, including ideation, prototyping, design, and implementation. (This role has a mix of both hands-on development as well as lead/architecture work.)
  • Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
  • Build to a standard that our top GTM operatives can rely on your solutions for goal attainment.
  • Raise the bar for technical standards, performance, reliability, and operational excellence.
  • Foster and drive operational excellence with metrics, monitoring, and smart on-call and support.
  • Provide assessments of project progress, risks, and challenges to engineering leadership to help guide resource allocation and prioritization.

Perks and Benefits

Intercom has a hybrid working policy, with employees expected to be in the office at least three days per week. Intercom values diversity and is committed to Equal Employment Opportunity.

AI Summary ✨
Intercom logo

Intercom

Greater London, UK

Experience: Principal
Posted: April 14, 2026
Last seen: 2 hours ago
Golang
backend

Why we track Intercom

Intercom is a customer messaging platform with a major engineering hub in Dublin. They build real-time communication tools used by thousands of businesses. Strong product engineering culture with interesting problems around messaging infrastructure and AI.

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