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Software Engineer

Netflix - 1d ago

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Senior Software Engineer

Reddit - 4d ago

Senior Solutions Engineer

Requirements

  • Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
  • Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
  • Ability to solve problems independently while thriving in collaborative team environments
  • Proven time management skills in a dynamic team environment
  • Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
  • Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact
  • Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
  • Familiarity with managing POCs, RFPs, and addressing complex security questions
  • Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
  • Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
  • Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
  • Willing and able to travel occasionally

What Will I Be Doing?

  • Lead technical discovery to identify and address our customers' needs
  • Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
  • Conduct impactful, value-based solution reviews and in-depth technical sessions
  • Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
  • Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
  • Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
  • Build trust with customers by approaching challenges with empathy and curiosity
  • Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
  • Commit to customer success, ensuring lasting value and proactively addressing challenges

Perks and Benefits

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
AI Summary ✨
Intercom logo

Intercom

Greater London, UK

Experience: Senior
Posted: June 16, 2026
Last seen: 2 hours ago
other

Why we track Intercom

Intercom is a customer messaging platform with a major engineering hub in Dublin. They build real-time communication tools used by thousands of businesses. Strong product engineering culture with interesting problems around messaging infrastructure and AI.

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