Director, Site Reliability Engineering

Requirements

• 12+ years of experience in software engineering, with at least 5+ years in a leadership role managing SRE teams
• Proven experience building and scaling engineering teams, ideally with experience establishing a new team or office
• Deep, hands-on experience with cloud-native production systems at scale (AWS preferred)
• Strong technical background in distributed systems, observability, container orchestration (Kubernetes), infrastructure as code (Terraform), and CI/CD principles
• Experience managing geographically distributed teams and fostering a strong, unified culture across multiple time zones

What You'll be Doing

• Architect and Lead: Define the vision, strategy, and roadmap for a unified SRE organization. You will build and mentor a world-class, multi-disciplinary team of engineers in Dublin, fostering a culture of operational excellence, proactive problem-solving, and blameless learning
• Champion Reliability: Drive a "reliable by design" philosophy across all of engineering. Partner with product and platform teams to embed reliability principles into the entire software development lifecycle, from initial design to production deployment
• Own Platform Integrity: Take ownership of the availability, latency, performance efficiency, change management, monitoring, emergency response, and capacity planning for Klaviyo’s global platform
• Drive Automation: Build the "paved road" for Klaviyo engineers by developing automated, self-service tooling and infrastructure that enables teams to "move fast, no shortcuts"
• Lead Through Incidents: Command reliability incidents, guiding teams to rapid resolution while fostering a culture of blameless post-mortems that drive meaningful, systemic improvements

Nice to Haves

• You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient

Perks and Benefits

• Base Pay Range in Local Currency: €160,000 - €240,000 EUR
• This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance