Engineering Operations Specialist - Consumer

Requirements

• 3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningful
• Hands on Jira administration covering boards, workflows, schemas, permissions and custom fields
• Real deliberate use of AI in day to day work knowing when and how to apply it and building with it
• Systematic thinking to see how processes and systems connect and where changes break downstream
• Ability to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that's the right call
• Strong written communication skills and ability to document processes clearly
• Genuine interest in operations, internal tooling and developer experience
• Curiosity and willingness to learn new tools and frameworks
• Exposure to engineering metrics, developer productivity data or DORA metrics

Nice to Haves

• Familiarity with crypto having used Kraken or similar products and understanding the space
• Experience building Jira automation rules or Rovo agents
• SQL and/or experience with TypeScript and scripting languages
• Experience building Slack workflows or integrations
• Familiarity with Slack, Jira or GitLab APIs
• Exposure to localization, QA or compliance processes
• Experience working in a remote or distributed team

What You'll Be Doing

• Help engineering teams execute faster by owning the processes and tooling that remove friction
• Use AI and automation in your day to day work to solve real problems for the teams you support
• Administer Jira and Confluence including configuration, workflows, permissions and automations
• Own the triage and intake process so work reaches engineering properly routed and to standard
• Keep roadmaps healthy and run weekly delivery reporting to leadership
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration

Perks and Benefits

• Mentions the commitment to hiring based on merit, diverse talents and backgrounds
• Encourages applying for roles where you don't fully meet the listed requirements, especially if passionate or knowledgeable about crypto
• Equal opportunity employer that doesn't tolerate discrimination or harassment