Cloud Solution Architect - Apps and Infra

Requirements

• Bachelor’s degree in CS, Engineering, IT, or related field.
• Deep Proficiency in cloud/software/ISV/consulting ecosystems.
• Deep technical acumen: level-500 expertise in one Azure domain; broad familiarity with others.
• Knowledge of AI services and Microsoft ecosystem (Security, M365, Dynamics).
• Proven ability to manage complex, highly available services and triage customer escalations.
• Exceptional communication and relationship-building skills.

Nice to Haves

• Software development and AI expertise.
• Experience in DevOps and CI/CD.
• Advanced degree; PMP or SRE certification.
• Experience launching products or support offers.

Responsibilities

• Actively listen and empathize with customers to anticipate their needs, advocate for them within Microsoft, and measure success by customer satisfaction and operational excellence.
• Act as a technical leader to drive vision for the team and customers, pilot new models and data usage, scale successful practices and design patterns across the organization, and mentor others to grow their technical capabilities.
• Employ a reliability-first mindset, focused on proactively testing features, simulating failures, integrating chaos engineering, observability, and similar driving perpetual innovation.
• Build and strengthen bridges across Microsoft working seamlessly across teams and cultures, partnering closely with Microsoft Engineering, to communicate complex concepts in clear, actionable terms, fostering an inclusive environment that values diverse perspectives, establishing trusted technical relationships both with customer senior decision-makers (CTOs, product owners) as well as Microsoft stakeholders.
• Define account strategies for target customer portfolios, focused on enterprise scale customers anticipating or going through hyper-growth, aligning business priorities with Customer Success Organization, Sales, and Engineering KPIs.
• Maintain a culture of curiosity, diving beyond typical root-cause analysis to understand decision making and history of circumstances to drive continuous improvement; correlate customer requests or platform events to actionable recommendations with clear accountability by the customer and/or Microsoft.
• Measure success via resiliency targets, adoption metrics, escalation prevention, customer satisfaction, impact avoidance, business outcomes and operational excellence (reliability, security, performance, capacity), highlighting outcome-based results that positively differentiate the value of the team.

Perks and Benefits

• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
• Microsoft is an equal opportunity employer.