Critical Environment Field Service Engineer

Requirements

• High School Diploma or equivalent AND industry experience in a datacenter or other critical environment facility
• OR Industry experience and college coursework

Nice to Haves

• Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

What You'll Be Doing

• Ensures compliance with data center business units and service-level policies
• Engages with appropriate teams and resources to execute tasks or projects
• Manages programs associated with area of responsibility
• Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget
• Follows and adheres to safety and security policies and procedures
• Participates in Root Cause Analysis (RCA) process as appropriate
• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio
• Shares best practices; assists others in learning role, process, procedures
• Provides mentorship across data centers for specific expertise
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs
• Suggests improvements in implementation based on depth of understanding
• Contributes to a positive team environment by learning and adopting best practices
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team
• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service)
• Supports escalation of issues to appropriate owner

Perks and Benefits

• Data Center Operations Management IC3 - The typical base pay range for this role across United Kingdom is £46,400.00 - £69,600.00 per year. Certain roles may be eligible for benefits and other compensation