Technical Support Engineer - Dynamics 365 Finance & Operations

Requirements

• Experience supporting ERP systems such as:
  • Microsoft Dynamics (AX / D365)
  • SAP, PeopleSoft, NetSuite, Oracle ERP Cloud, Epicor, or similar
• Financial or Supply Chain Experience
  • Exposure to financial and/or supply chain processes
  • Either through prior roles, education, or business systems usage
• Understanding of Azure-based environments, including:
  • Azure SQL
  • Entra ID (Azure AD)
• Programming fundamentals; ability to read code and write simple code/script, preferably in:
  • C#, SQL, X++ (Dynamics), Kusto (KQL)
• Working knowledge of:
  • Knowledge of Microsoft SQL Server and directory services
  • Strong understanding of Windows operating systems
  • Strong debugging and database optimization skills
• Professional Skills & Attributes:
  • Strong customer service mindset with accurate, logical problem-solving skills
  • Excellent verbal, written, and technical communication abilities
  • Proven interpersonal and relationship-building skills
  • Adaptability in fast-paced and evolving technical environments
  • Experience creating clear technical documentation and delivering training or mentorship
  • Passion for continuous learning, technical growth, and professional development
  • Comfortable working in a global, cross-regional support model

Nice to Haves

• Experience working with:
  • Azure, Power Platform, Dataverse
• AI experience with:
  • Copilot Studio, AI Agents, Model Context Protocol (MCP)
• Current or prior Microsoft certifications (e.g., MCSA, MCSE, MCSD, MCTS) preferred
• Hands-on experience supporting cloud-based solutions, particularly Microsoft Cloud products

What You'll Be Doing

• Response and Resolution: Own, investigate, and solve complex customer technical issues
• Readiness: Lead in building communities with peer delivery roles and share knowledge
• Deepen technical and professional proficiency to resolve complex customer issues
• Product/Process Improvement: Engage with Microsoft Engineering to investigate potential product defects and automation techniques

Perks and Benefits

• Technical Support Engineering IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year
• Language Qualification:
  • English Language: confident in reading, writing, and speaking
  • Knowledge of second language like German or French will be an added advantage
• Ability to meet Microsoft, customer and/or government security screening requirements