Technical Support Engineer - Business Central (Navision)

Requirements

• Minimum 5 years hands-on experience in BC NAV systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related.
• Business Central Functionality: In-depth understanding of Business Central modules covering financial management, supply chain, project management, sales, and service functionalities.
• Installation and Configuration: Proficiency in installing, configuring, and setting up Business Central, including database configuration, user setup, security settings, and module activation.
• Customization and Modification: Ability to customize Business Central forms, reports, and workflows using built-in customization tools or AL (Application Language) programming for more advanced modifications.
• Integration with Third-party Systems: Knowledge of integrating Business Central with other systems such as CRM, payroll, HR systems, and industry-specific software to streamline business operations.
• Data Migration and Upgrades: Skills in migrating data from legacy systems to Business Central, managing data integrity, and handling version upgrades and patches.
• Security and User Management: Implementing security measures, managing user roles, permissions, and ensuring data security and compliance with regulatory standards.
• Financial Management: Expertise in financial functions including general ledger, accounts payable/receivable, bank reconciliation, fixed assets, and financial reporting within Business Central.
• Inventory and Order Management: Proficiency in managing inventory, sales orders, purchase orders, stock control, and fulfillment processes within Business Central.
• Report Generation and Analytics: Skills in generating customized reports, dashboards, and analytics using built-in reporting tools or integrations with Microsoft Excel and Power BI.
• Power Platform Integration: Understanding and leveraging the Power Platform (Power Apps, Power Automate, Power BI) for extending Business Central functionalities, automation, and reporting.

Nice to Haves

• Hands-on 5+ years experience in a customer facing service role in any capacity.
• Strong customer service, accurate and logical problem solving.
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring.
• Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System.

What You'll Be Doing

• Response and Resolution: You own, investigate, and solve complex customer technical issues.
• Readiness: Lead in building communities and share knowledge through readiness programs.
• Deepen technical and professional proficiency through training and readiness.
• Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams for product improvements.

Perks and Benefits

• English Language proficiency required, additional languages (e.g., German, French, Italian) a plus.
• Typical base pay range across Romania: lei 199,400.00 - lei 347,800.00 per year.
• Equal opportunity employer with a culture of inclusion and growth mindset.