Technical Support Engineer - D365 Finance & Operations

Requirements

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience
• Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and, or related
• Experience in ERP working in one or more of the following Finance areas:
  • Accounts Payable
  • Accounts Receivable
  • General Ledger
  • Taxes
  • Human Resources
  • Project Accounting
  • Sales and Marketing
  • Dynamics Ax Management Reporter
  • Budgeting
  • Fixed Assets
• 2+ years in a customer-facing service role in any capacity
• Strong customer service, accurate and logical problem solving

Nice to Haves

• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Excellent Communication Skills - verbal, listening, and written (including technical writing)
• Interpersonal and relationship skills proven through work experience
• Passion for lifelong learning and personal and professional development

What You'll Be Doing

• Response and Resolution: Own, investigate, and solve complex customer technical issues
• Readiness: Lead in building communities with peer delivery roles and share knowledge through readiness programs
• Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques

Perks and Benefits

• Microsoft Cloud Background Check required
• Base pay range for the role across Romania is lei 199,400.00 - lei 347,800.00 per year
• Additional benefits and pay information available here
• Equal opportunity employer with a culture of inclusion