Requirements

• Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or related field AND 4+ years of experience in technology industry, cloud, technical support, and/or customer experience engineering
• 4 years of demonstrated IT experience supporting and troubleshooting enterprise-level, mission-critical applications
• 4+ years’ experience in an external customer/client-facing role
• 2+ years of experience working on cloud computing technologies
• Experience with being on-call

Nice to Haves

• Demonstrated hands-on experience in core IaaS, Data Platform and Bigdata, Azure PaaS Services
• Strong communication skills
• Customer obsession and a growth mindset

What You'll Be Doing

• Utilize engineering tools, customer telemetry, and direct input to flag defects and inform customers about active issues
• Manage the customer solution lifecycle and handle complex escalations
• Act as a voice of customers, drive resolutions on recurring issues, and engage with product and business groups

Perks and Benefits

• Base pay range in the United Kingdom: £74,700.00 - £122,600.00 per year
• Eligibility for benefits and other compensation
• Equal opportunity employer with various inclusion and accommodation options