Technical Documentation Manager

Requirements

• 7+ years in technical writing /developer education, with 4+ years leading teams or defining documentation strategies (AI, SaaS, or complex software preferred)
• Proven ability to develop and implement scalable documentation strategies
• Experience with AI/ML concepts is a strong plus

What you'll be doing

Strategic Leadership

• Define and execute a comprehensive documentation strategy aligned with product roadmaps and business objectives
• Develop a forward-looking vision for documentation, anticipating the needs of diverse audiences, including developers, enterprises, and researchers
• Advocate for users in product and technical discussions

Team Management

• Recruit, mentor, and develop a team of technical writers
• Prioritize documentation projects based on business impact and user feedback

Cross-Functional Collaboration

• Work closely with Product, Engineering, and Support to ensure documentation supports product development, onboarding, and customer success
• Partner with Engineering to adopt a "docs-as-code" approach, embedding documentation early in the development lifecycle
• Participate in technical reviews to maintain accuracy and relevance

Standardization & Innovation

• Create and enforce guidelines for tone, structure, and accessibility across all documentation (APIs, SDKs, tutorials, release notes, FAQs, etc.)
• Streamline content creation, updates, and localization using modern tools (Markdown, Git, headless CMS, generative AI)
• Identify documentation gaps and propose innovative solutions, such as interactive guides or chatbot integration

Quality & Impact

• Deliver clear, precise, and adaptable content for technical and non-technical audiences
• Track and analyze documentation effectiveness through metrics, user feedback, and support ticket resolution rates
• Promote best practices and provide training across the organization

Continuous Improvement

• Stay updated on trends in technical documentation, including AI, localization, and UX writing
• Benchmark against industry standards and implement improvements, such as dynamic content personalization

Nice to haves

• Experience in a scale-up or open-source environment
• Knowledge of GDPR and European doc