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Software Engineer

Netflix - 1d ago

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Senior Software Engineer

Reddit - 4d ago

IT Service Desk Lead

Requirements

  • Proven experience leading or mentoring a Service Desk or IT support team in a senior or lead capacity, with hands-on technical involvement
  • Strong expertise in macOS and iOS environments — device troubleshooting, configuration, and lifecycle management are second nature to you
  • Solid experience with ITSM/ticketing tools (ideally Jira Service Management) and a good working knowledge of ITIL principles applied in a practical, fast-paced environment
  • Experience supporting onboarding and offboarding processes, including identity and access management, and device provisioning and deprovisioning
  • Familiarity with workplace tooling and SaaS environments such as Google Workspace, Okta, or similar IAM, collaboration, and productivity tools
  • Experience supporting distributed teams across multiple offices or countries, with strong coordination, communication, and troubleshooting skills across time zones — including solid awareness of IT security best practices around endpoint security, user access control, and data protection

What you'll be doing

  • A high-performing Service Desk operation in Amsterdam with strong SLA adherence, clear ticket ownership, and consistent support quality
  • Smooth, secure onboarding and offboarding processes for employees across multiple European offices — reliable, repeatable, and well-documented
  • A stronger team — through hands-on coaching, mentoring, and development that raises technical capability, customer service quality, and operational ownership
  • Improved internal documentation, troubleshooting guides, and a knowledge base that actually gets used and kept up to date
  • Regular operational reporting on ticket trends, SLA performance, backlog health, and customer satisfaction — with clear actions tied to the data
  • Process improvements and automation opportunities that reduce operational friction and make the employee IT experience noticeably better

Perks and benefits

  • Regular feedback and performance reviews for personal development
  • Fair and transparent salary reviews
  • Opportunities to move into new roles or take on new projects
  • Tools, trust, and opportunities to grow your career
AI Summary ✨
Mollie logo

Mollie

Amsterdam, Netherlands

Experience: Senior
Posted: May 13, 2026
Last seen: an hour ago
sitereliability

Why we track Mollie

Mollie is an Amsterdam-based payments company serving European businesses. They've grown rapidly and the engineering team works on payment processing, checkout optimization, and financial infrastructure. One of the Netherlands' most successful tech companies.

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