Requirements

A senior engineer with 7+ years of experience operating virtual desktop or EUC infrastructure platforms in production environments
Experienced troubleshooting session-based desktop environments, including login flows, authentication dependencies, and desktop performance issues
Comfortable working across infrastructure layers including virtualization, storage, networking, identity services, and endpoint images
Experienced in applying automation and infrastructure-as-code thinking to improve reliability and operational consistency
Data-driven in how you troubleshoot and optimize systems, using metrics and evidence rather than assumptions
Execution-focused, with a strong bias toward resolving root causes rather than recurring symptoms
Calm and methodical under pressure, especially when diagnosing complex incidents affecting end users
Clear communicator able to explain technical decisions using evidence, impact, and operational context

What you'll be doing

Operate and improve a large-scale virtual desktop infrastructure platform used by global users
Plan and execute platform upgrades and lifecycle changes across desktop images, agents, and infrastructure components
Troubleshoot performance, stability, and user-experience issues using system metrics, session telemetry, and operational data
Diagnose and resolve authentication and login-related issues involving Active Directory, group policies, certificates, and SSO integrations
Design and implement automation and repeatable operational processes using PowerShell and API-driven tooling
Use monitoring and operational data to drive capacity planning, tuning, and remediation decisions
Analyze and address resource contention across compute, memory, storage, network, and GPU resources where applicable
Work closely with infrastructure, networking, and security teams on cross-domain issues affecting the platform
Investigate and remediate incidents related to login latency, session instability, profile behavior, and desktop performance
Continuously reduce manual operational effort through scripting, standardization, and platform improvements

A performance-based bonus structure, enabling all of our employees to benefit from our global profit pool
The opportunity to work alongside best-in-class professionals from over 50 different countries
25 paid vacation days in your first year, increasing to 30 from your second year onwards
Training opportunities, discounts on health insurance, and fully paid first-class commuting expenses
Extensive office perks, including breakfast, lunch and dinner, world-class barista coffee, in-house physio and chair massages, organized sports and leisure activities, and Friday afternoon drinks
Training and continuous learning opportunities, including access to conferences and tech events