Forward Deployed Enablement Engineer - Customer Success

Requirements

• Background in Data Science, Computer Science, Engineering or STEM
• OR equivalent relevant practical experience in a technical or engineering role

What We Value

• Ability to continuously learn and work independently, making decisions with minimal supervision
• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders
• Strong creative problem solving skills
• Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users
• Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar

What You'll Be Doing

• Respond to and triage incoming support requests from both internal and external teams
• Provide guidance to customer engineers and unblock their workflows on Palantir’s platform
• Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders
• Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements
• Partner with Business teams to understand and meet customer needs
• Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents
• Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done

Perks and Benefits

• Every day at Palantir is different with constant evolution
• Opportunity to contribute creativity and problem-solving to internal processes and tools
• Emphasis on playing to personal strengths for growth opportunities
• Gain rare insight into and contribute to important industries and institutions
• Join a diverse team with varied backgrounds and skill sets