Technical Author & Process Analyst (Network Infrastructure)

Requirements

• Proven experience as a Technical Author, Technical Writer, or in a documentation-focused role
• Experience documenting and improving technical or operational delivery processes
• Strong proficiency with Confluence, including content governance and structure management
• Ability to understand and communicate networking concepts clearly
• Experience collaborating with technical stakeholders to capture and translate information accurately
• Excellent written communication and attention to detail
• Experience leading or coordinating cross-team documentation or process initiatives

Nice to Have

• Familiarity with Lean, Six Sigma, or continuous improvement methods
• Working knowledge of networking concepts (BGP, routing, firewalls, site connectivity)
• Exposure to workflow automation tools (e.g. Tines, n8n, Zapier)

What You'll Be Doing

• Review and assess existing Confluence documentation to identify outdated, duplicated, or unclear content
• Redesign and maintain a logical structure for the Confluence space
• Develop and apply documentation templates, naming conventions, and style standards
• Rewrite and consolidate content to ensure technical accuracy and consistency
• Define documentation ownership and review cycles
• Create supporting visual materials such as diagrams and flowcharts
• Work with Engineers and Project Managers to capture and document operational and delivery processes
• Identify inefficiencies and improvement opportunities within current workflows
• Contribute to the design and rollout of future-state processes
• Maintain process documentation to reflect changes in ways of working

Perks and Benefits

• QRT is an equal opportunity employer promoting diversity and empowers employees to work openly and respectfully
• Offers initiatives and programs to enable employees to achieve a healthy work-life balance